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Communicate

Ethnographic research with end users
Informed product strategy and design for two major features, by conducting qualitative interviews with 20+ end users in-person at their job
Discovery methods coaching
Enabled five product teams to improve UX in their products by coaching them individually in continuous discovery practices

Ethnographic research with end users

Informed product strategy and design for two major features with ethnographic research (contextual inquiry and qualitative interviews with 20+ end users in-person at their job); presented key findings to product teams to ensure research was understood and implemented.

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Discovery methods coaching

Enabled five product teams (PM, designer, engineer) to improve UX in their products by coaching them individually in continuous discovery practices and leading live hands-on training on how to create opportunity trees of user pain points, solutions, and experiments.

No items found.